Note: This is not a "Product Manager" role. If you're looking for one of those jobs, look elsewhere -- seriously. Just please do me a favor and actually read the description before you apply.

What you'll do

• Work alongside founders to perform solutions engineering and customer onboarding

• Own ongoing customer support / building out our sustaining support functions

• Identify holes in product surface area and synthesize the durable primitives that we need to build into Doss ARP

What you're good at

• Working insanely hard

• Rigorously detailed about what needs to get done -- and getting it done

• Taking in a bunch of information without any prior context and building a composite understanding of what is going on

Tactically speaking...

• This role is entirely about internalizing the businesses of our customers, trying to model them in Doss, and make a call on what we can, can't, should, and shouldn't be able do for them.

  • In a sense, this is a profound exercise in empathy. Our objective is to put a mirror in front of our customers and show them that we actually understand them in a way that others don't.

• This often begins with "spelunking" through their data! If you love Excel, pivot tables, and you find data gymnastics to be very enjoyable, this job might be for you.

• If SDRs are the thing that get customers into a sales pipeline, this role is the thing that gets them out of it.

About you

• Scrappy: you take the fastest path to the best answer, without being told what to do.

• High intensity: did I already mention that you should like working really hard?

• Curious: our business is to understand other people's businesses. This should be endlessly interesting to you.