About BackOps AI

Role Overview

• Lead design for a core product area end to end from discovery and concept through delivery and iteration.
• Partner closely with product and engineering from day one, shaping how problems are framed before solutions are explored.
• Plan and conduct user research: interviews, usability tests, concept validation and translate findings into clear design direction.
• Use AI tools to accelerate your process: generate and pressure-test concepts, explore solution spaces faster, and surface edge cases early before they become costly.
• Create wireframes, flows, prototypes, and high-fidelity designs in Figma that communicate intent at every stage of the process.
• Navigate ambiguity confidently: define the problem when it isn't handed to you, and drive toward clarity without waiting for permission.
• Give and receive design critique in a way that raises the quality of the whole team's work, not just your own.
• Contribute to and help evolve the design system, ensuring consistency and scalability across the product.
• Mentor junior designers and act as a go-to resource for craft questions and process guidance.
• Advocate for the user in cross-functional conversations, balancing user needs against business goals and technical constraints.
• Use data, analytics, research, and experimentation alongside AI-powered insights to inform decisions and evaluate the impact of shipped work.

• Experience: 5+ years in product design, with a track record of owning complex features or product areas end-to-end in a fast-moving environment.
• Craft mastery: A strong point of view on quality, with a portfolio that demonstrates interaction design, visual design, and systems thinking across complex user flows.
• Strategic thinking: Ability to frame ambiguous problems, connect design to business goals, and advocate for user needs in cross-functional conversations.
• Autonomy: You navigate moderately ambiguous situations, make sound judgment calls, and don't need hand-holding to drive work forward.
• Collaboration: Proven ability to work as a true partner with PMs, engineers, and researchers — not waiting for handoffs.
• Communication: You can clearly articulate the rationale behind your decisions to cross-functional partners and stakeholders.
• Bonus: Experience designing for AI-native or enterprise B2B products, or familiarity with supply chain and operations workflows.

What We Offer

• Opportunity to work at a high-growth AI startup, backed by top investors.
• Equity & Ownership: Generous equity packages so you grow alongside the company and share in our upside
• Impact & Visibility: Direct access to co-founders and the ability to see your work drive real business results
• Work With the Best: Join a world-class team of engineers and builders
• Flexible Work: Hybrid model with core Bay Area presence and remote flexibility