Systems Reliability Engineer (SRE)

About BackOps AI

Role Overview

What You’ll Do

• Reliability & Availability: Define and improve SLOs/SLIs, reduce error budget burn, and drive initiatives that improve uptime and customer experience
• Incident Response: Lead and/or participate in on-call rotations; run incident response, coordinate remediation, and produce clear postmortems with measurable follow-ups
• Observability: Build end-to-end observability (metrics, logs, tracing), dashboards, alerts, and runbooks that make issues diagnosable quickly across services and agents
• Cloud Operations (AWS): Improve and maintain AWS foundations (IAM, VPC/networking, compute, storage, monitoring, logging, and security controls)
• Infrastructure as Code: Build and maintain repeatable infrastructure using IaC; enforce consistency across environments (dev/stage/prod) and reduce configuration drift
• Deployment & CI/CD: Improve deployment safety and velocity (progressive rollouts, rollback strategies, canary patterns, automation in CI/CD)
• Security & Compliance: Implement and operationalize security best practices (least privilege IAM, secrets management, audit logging, network segmentation) and support SOC 2–aligned controls
• Performance & Cost: Identify bottlenecks and reliability risks; tune compute/database/network performance and optimize cloud spend without compromising availability
• Data Protection: Own backup/restore strategies, disaster recovery plans, retention/deletion execution, and periodic recovery testing

What We’re Looking For

• Experience: 4+ years in SRE/DevOps/Infrastructure roles supporting production systems with meaningful uptime requirements
• AWS Expertise: Strong hands-on experience operating workloads in AWS (IAM, VPC/networking, compute, storage, monitoring, and security controls)
• Systems Thinking: Solid understanding of distributed systems failure modes (timeouts, retries, cascading failures), and how to design for resilience
• Operational Excellence: Strong incident leadership instincts; comfortable being the calm, methodical driver during outages
• Automation Mindset: You automate first—repeatable environments, scripted operations, and minimal manual toil
• Clear Communicator: Can write crisp runbooks, postmortems, and technical proposals; able to align engineering, product, and ops on priorities
• Security & Quality: Proven ability to improve security posture and reliability without blocking delivery

Nice to Have (Tools & Stack)

• CloudWatch: Strong experience with CloudWatch Logs/Metrics/Alarms, dashboarding, and alert hygiene
• Sentry: Experience operating error monitoring and triage workflows (alert tuning, release health, actionable grouping)
• LangSmith: Familiarity with LLM/agent observability (trace analysis, evals/monitoring signals, debugging agent failures)
• incident.io: Experience running incident workflows (paging, incident timelines, postmortems, follow-up tracking)
• GCP: Experience operating production systems on GCP (or hybrid/multi-cloud environments)
• Kubernetes experience (or deep experience with managed platforms and production deployment patterns)
• Strong background in compliance-oriented environments (SOC 2), audit readiness, and control implementation

What We Offer

• Equity & Ownership: Competitive equity so you grow alongside the company
• Impact & Visibility: Direct access to co-founders; your work directly improves customer trust and operational outcomes
• Collaborative Culture: Tight-knit team of seasoned operators and AI experts
• Flexible Work: Hybrid with core Bay Area presence and remote flexibility